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How do you ship
your all-natural dog and cat treats? |
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Our treats are hand
packed and shipped by USPS Priority
Mail and FedEx. USPS Priority mail boxes are used when this
shipping method is selected at checkout.
An eco-friendly box is used if you select the USPS
shipping method at checkout. All of our
shipping materials are bio-degradable and recyclable. |
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Can you ship my
treats to my PO Box? |
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Yes we can. If you select USPS
Priority Mail shipping at checkout, our treats can be delivered to your PO Box. |
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I just placed an
order. When can I expect my order to arrive? |
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For USPS Priority Mail
or FedEx you can expect your order to arrive in 2-7
business days.
Please note, shipping methods and delivery times
are subject to change and are dependent upon the
delivery location. Please consult your local
USPS post office
or FedEx for more information. |
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Do you make all-natural, customized dog and cat treats? |
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Yes we do make customized
all-natural dog and cat treats. Please contact us for your
customized treat needs. |
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Do you offer a
return policy? |
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Once our all-natural treats are done
baking, they are hand-packed and heat sealed for
freshness. Upon delivery, once our heat seal has been
broken, our treats cannot be returned due to
Federal and State health code laws and contamination
reasons. |
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Do you offer a
private labeling program? |
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Yes we do. Please
click here for more
information on our private label program.
Please note, the following conditions apply to our
private label dog and cat treat customers.
- A bulk order, private
label customer makes a purchase every 30 days
- Returns are not
accepted unless there is contamination upon receipt.
We need to be notified by email or phone as soon as
you receive your treat delivery.
- A private label
customer is accepting the responsibility of our
treats under their label.
- Dog and Cat treat
inventory must be inspected upon delivery and stored
in a cool, dark, dry location.
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Do you offer your
all-natural dog and cat treats for wholesale? |
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Yes we do. Please
click here for more
information on our wholesale
program. |
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How long do your
all-natural dog and cat treats last on the shelf? |
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Although your
favorite canine and feline won't let them stay in the
bag too long, our preservative-free treats have been
tested and proven to stay fresh for 6 to 8 months.
Like all-natural food products, we recommend that you do
not expose our treats to extreme temperatures, excessive
humidity, or leave them in direct sunlight. |
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Is your online
ordering safe? |
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Our online shopping
cart system is provided by
www.1shoppingcart.com.
They utilize the latest security features, such as
128-bit encryption, which encrypts your personal
information every time you order our treats online.
Please refer to our
privacy policy for more information. |
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I don't like to
order online. Is there another way I can order your dog
and cat treats? |
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Please contact us and a K9
Confections personal representative will be happy to
accept your order. You can even get that hands on
experience with our treats at one of our fine
retailers. |
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Are you going to
sell my personal information when I order your all-natural dog and cat treats? |
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No. Unlike some
companies, we believe in protecting your information as
if it is our own. Therefore we do not and will not sell,
trade, or rent your information to any person or any
company. For more information on how we protect your
privacy, please review our
privacy policy. |
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The stores in my
neighborhood do not carry your all-natural, healthy,
organic dog and cat treats. What can I do? |
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Print our
Retailer
Request Form, complete the requested information and
bring it to your favorite retailers. We will take care
of the rest! |
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I ordered your all-natural
dog and cat treats and now I receive your
monthly email newsletter. Why? |
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Once you order our
delicious, all-natural dog and cat treats you are
automatically added to our monthly email newsletter. If
you wish to not receive our newsletter, please contact us, or simply click
on the "unsubscribe" button at the bottom of our
newsletter. |
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You claim all-natural and organic ingredients in your dog and cat
treats. What is really in them? |
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We stand behind the all-natural and organic ingredients we use in our delicious
dog and cat treats. Therefore, please visit our
ingredients page for a
complete listing of the ingredients we use and their
benefits. |
