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How do you ship your all-natural
dog and cat treats? |
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USPS Priority Mail
is our default shipping method, and is applied automatically
to all online orders. Please call (732) 861-7707
if you would like us to ship your order using UPS,
or need Rush shipping.
Our treats are hand packed
and shipped in eco-friendly priority mail boxes.
All of our shipping materials
are bio-degradable and recyclable. |
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Can you ship my treats
to my PO Box? |
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Yes we can. |
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I just placed an order.
When can I expect my order to arrive? |
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For USPS Priority Mail you
can expect your order to arrive in 2-7 business days.
Please note, shipping methods and delivery times are subject
to change and are dependent upon the delivery location.
Please consult your local USPS
post office for more information. |
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Do you make all-natural,
customized dog and cat treats? |
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Yes we do make customized all-natural
dog and cat treats. Please contact
us for your customized treat needs. |
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Do you offer a return
policy? |
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Once our all-natural treats are
done baking, they are hand-packed and heat sealed for freshness.
Upon delivery, once our heat seal has been broken, our treats
cannot be returned due to Federal and State health code
laws and contamination reasons. |
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Do you offer a private
labeling program? |
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Yes
we do. Please click here for
more information on our private label program.
Please note, the following
conditions apply to our private label dog and cat treat
customers.
- A bulk order, private label
customer makes a purchase every 30 days
- Returns are not accepted unless
there is contamination upon receipt. We need to be notified
by email or phone as soon as you receive your treat
delivery.
- A private label customer is
accepting the responsibility of our treats under their
label.
- Dog and Cat treat inventory
must be inspected upon delivery and stored in a cool,
dark, dry location.
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Do you offer your all-natural
dog and cat treats for wholesale? |
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Yes we do. Please click
here for more information on our wholesale program. |
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How long do your all-natural
dog and cat treats last on the shelf? |
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Although your favorite canine
and feline won't let them stay in the bag too long,
our preservative-free treats have been tested and proven
to stay fresh for 6 to 8 months.
Like all-natural food products, we recommend that you do
not expose our treats to extreme temperatures, excessive
humidity, or leave them in direct sunlight. |
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Is your online ordering
safe? |
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Our online orders are processed by
Paypal, and are automatically encrypted.
Your information is protected by SSL
(secure Sockets Layer) with an encryption key length of
168 bits (the highest level commercially
available).
More about the PayPal servers:
Your information is stored on Paypal servers and heavily
guarded, both physically and electronically. To further
shield your credit card and bank numbers, Paypal does
not directly connect their firewall-protected servers
to the internet. |
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I don't like to order
online. Is there another way I can order your dog and cat
treats? |
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Please contact us at (732) 861-7707
and a K9 Confections personal representative will be happy
to accept your order. You can even get that hands on experience
with our treats at one of our fine retailers. |
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Are you going to sell
my personal information when I order your all-natural dog
and cat treats? |
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No. Unlike some companies, we
believe in protecting your information as if it is our own.
Therefore we do not and will not sell, trade, or rent your
information to any person or any company. For more information
on how we protect your privacy, please review our privacy
policy. |
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The stores in my neighborhood
do not carry your all-natural, healthy, organic dog and
cat treats. What can I do? |
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Print our Retailer
Request Form, complete the requested information and
bring it to your favorite retailers. We will take care of
the rest! |
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I ordered your all-natural
dog and cat treats and now I receive your monthly email
newsletter. Why? |
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Once you order our delicious,
all-natural dog and cat treats you are automatically added
to our monthly email newsletter. If you wish to not receive
our newsletter, please contact us,
or simply click on the "unsubscribe" button at
the bottom of our newsletter. |
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You claim all-natural
and organic ingredients in your dog and cat treats. What
is really in them? |
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We stand behind the all-natural
and organic ingredients we use in our delicious dog and
cat treats. Therefore, please visit our ingredients
page for a complete listing of the ingredients we use and
their benefits. |
