Have a question for us? We have your answer. Please browse our Frequently Asked Questions and Answers.

How do you ship your all-natural dog and cat treats?
 

USPS Priority Mail is our default shipping method, and is applied automatically to all online orders. Please call (732) 449-5000 if you would like us to ship your order using UPS, or need Rush shipping.

Our treats are hand packed and shipped in eco-friendly priority mail boxes.
All of our shipping materials are bio-degradable and recyclable.

   
Can you ship my treats to my PO Box?
  Yes we can.
   
I just placed an order. When can I expect my order to arrive?
  Because all of our products are hand made or hand baked, your order should be shipped within 3-7 business days of your payment being processed. During Holidays seasons, this time may be longer.

Please note, shipping methods and delivery times are subject to change and are dependent upon the delivery location. Please consult your local USPS post office for more information.
   
Do you make all-natural, customized dog and cat treats?
  Yes we do make customized all-natural dog and cat treats. Please contact us for your customized treat needs.
   
Do you offer a return policy?
  Once our all-natural treats are done baking, they are hand-packed and heat sealed for freshness. Upon delivery, once our heat seal has been broken, our treats cannot be returned due to Federal and State health code laws and contamination reasons.
   
Do you offer a private labeling program?
 

Yes we do. Please click here for more information on our private label program.

Please note, the following conditions apply to our private label dog and cat treat customers.

  • A bulk order, private label customer makes a purchase every 30 days
  • Returns are not accepted unless there is contamination upon receipt. We need to be notified by email or phone as soon as you receive your treat delivery.
  • A private label customer is accepting the responsibility of our treats under their label.
  • Dog and Cat treat inventory must be inspected upon delivery and stored in a cool, dark, dry location.
Do you offer your all-natural dog and cat treats for wholesale?
  Yes we do. Please click here for more information on our wholesale program.
   
How long do your all-natural dog and cat treats last on the shelf?
  Although your favorite canine and feline won't let them stay in the bag too long, our preservative-free treats have been tested and proven to stay fresh for 6 to 8 months.

Like all-natural food products, we recommend that you do not expose our treats to extreme temperatures, excessive humidity, or leave them in direct sunlight.
   
   
I don't like to order online. Is there another way I can order your dog and cat treats?
  Please contact us at (732) 449-5000 and a K9 Confections personal representative will be happy to accept your order. You can even get that hands on experience with our treats at one of our fine retailers.
   
Are you going to sell my personal information when I order your all-natural dog and cat treats?
  No. Unlike some companies, we believe in protecting your information as if it is our own. Therefore we do not and will not sell, trade, or rent your information to any person or any company. For more information on how we protect your privacy, please review our privacy policy.
   
The stores in my neighborhood do not carry your all-natural, healthy, organic dog and cat treats. What can I do?
  Print our Retailer Request Form, complete the requested information and bring it to your favorite retailers. We will take care of the rest!
   
I ordered your all-natural dog and cat treats and now I receive your monthly email newsletter. Why?
  Once you order our delicious, all-natural dog and cat treats you are automatically added to our monthly email newsletter. If you wish to not receive our newsletter, please contact us, or simply click on the "unsubscribe" button at the bottom of our newsletter.
   
You claim all-natural and organic ingredients in your dog and cat treats. What is really in them?
  We stand behind the all-natural and organic ingredients we use in our delicious dog and cat treats. Therefore, please visit our ingredients page for a complete listing of the ingredients we use and their benefits.

Cannot find the answer you were looking for? Please contact us and we will gladly provide you with the information you need. We look forward to speaking with you soon.